Where should a system live?
Self-hosted, private hosting or a managed platform: the honest version of this decision has more than one axis, and none of the options is inherently secure.
Insights
Notes on digitalisation, systems and software.
Practical writing about digitalising work: what tends to go wrong, what is worth the effort, and how to decide between building and buying.
The spreadsheet is a signal, not a problem
A spreadsheet doing load-bearing work is usually the most accurate specification an organisation has. It is worth reading before replacing.
Build or buy: a more useful question
The choice is rarely between a product and a custom system. It is between which parts of your process you are willing to change, and which parts are the reason customers come to you.
Have a process that should work better?
Tell us how it works today. We will tell you honestly whether technology is the answer — and what it would take.